Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed: 
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The right of withdrawal is excluded for all wall hangings except items on sale (reduced price) due to § 312 g para. 2 no. 1 BGB (German Civil Code).
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In the case of distance contracts (sales via the Internet), the consumer has no right of withdrawal if the underlying contract is for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
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All my products are made specifically for each customer in the desired size and with the desired motif.
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If you wish to cancel an order, please contact me at mail(at)anekah.de and I will try to find a solution that is acceptable to both parties.
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The following applies to items on sale (reduced price):
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Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. 
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. 
To exercise your right of withdrawal, you must inform me (Annekatrin Härtel, Parkstraße 9, 19372 Rome, Germany, tel.: 0163-5693295, email: mail@anekah.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). 
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising  your right of withdrawal before the withdrawal period expires. 
 
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. 
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods. The direct costs of returning goods that cannot be returned to us by post due to their nature (freight goods) are estimated at approximately £30 for each such item. 
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.